Effective Date: January 3, 2025
Thank you for shopping at Smart Tech Shop! We are committed to delivering your products in a timely and secure manner. This shipping policy outlines the processes and details regarding shipping, delivery times, and costs for your orders placed on our website, https://stechshop.in.
1. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
Please note that business days do not include weekends and public holidays.
Shipping times may vary depending on the delivery address and product availability. We strive to process and ship all orders within 1-2 business days of receiving them, but some delays may occur due to high demand or unforeseen circumstances.
2. Shipping Costs
Shipping costs are calculated based on the delivery location and the weight of your order. You can view the shipping charges at the checkout page before completing your purchase.
- Free Shipping: We offer free standard shipping on Prepaid orders within India.
- Paid Shipping: For orders below the free shipping threshold, shipping charges will be calculated and displayed at checkout. also it depends on location to location it will charge or free ship we can offer you.
3. Shipping Locations
We currently ship to addresses within India. At this time, we do not offer international shipping. We are continuously working to expand our shipping capabilities, and updates will be shared if international shipping becomes available.
4. Order Tracking
Once your order has been dispatched, we will send you an email with tracking information and a tracking number. You can use this number to track your order status through our shipping partner’s website.
5. Delivery Issues
While we make every effort to ensure timely deliveries, there may be occasional delays due to factors such as weather conditions, courier issues, or public holidays. If there is an issue with your delivery or you do not receive your package within the expected time frame, please contact our customer support team at [email protected].
6. Incorrect Shipping Information
Please ensure that all the information you provide during checkout (including your name, address, and phone number) is correct. We are not responsible for shipping delays or nondeliveries caused by incorrect or incomplete shipping information. If you notice an error in your shipping details after placing an order, please contact us immediately so we can attempt to resolve the issue before shipment.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 24 hours of delivery. We will arrange for a replacement or a refund based on the condition of the product. Please provide photographic evidence of the damage or defect to help expedite the process.
8. Returns and Exchanges
For information regarding returns and exchanges, please refer to our Return and Refund Policy. We accept returns and exchanges within a specific time frame under certain conditions.
9. Customer Service
If you have any questions or concerns about shipping, please feel free to reach out to our customer service team:
- Email: [email protected]
- Phone: +91 8171411022
